Brush by James Goolnik / Book Review

Thursday 21st April 2011

My review of James Goolnik’s new book “Brush: proven strategies to make you and your dental business shine”. Never seen before, exclusive videos and photos of James signing his book for me at the Dentistry Show 2011. Exclusive competition: how many times do I chew my Wrigley’s Spearmint gum in the two videos? Facebook me for the chance to win a free website, scroll down and read on!

For the last 10 years, I’ve just read and watched the Internet. I enjoy learning through visual and audio, videos and lectures, articles and practical lessons. For me, reading a book is uncomfortable. It probably stems from my teenage years when my dad constantly told me to “Get off the Internet and go read a book!”

Before “Brush”, the last book I read cover to cover was a decade ago and it was fully practical, it was all about closeup and card magic. I could apply every single sentence, just like when I read my first book on HTML programming.

As fate has it, I am now the proud owner of the 1st official copy of James Goolnik’s “Brush” which I happily overpaid for since all the profits go to charity. James, hey, what a nice guy?

Photos Above: Buying the 1st copy of “Brush” and taking ”Brush” to Paris

Having been invited to lecture with James Goolnik before at the American Academy of Cosmetic Dentistry (AACD) conference, I was totally excited the moment he offered to sign my copy. Never before had an author taken his own pen to my book (what book?). Empowered with my admiration for James and my wish to support him, I was determined to finish this book and learn the secrets to his success. I carried this treasure chest with me wherever I went including to Paris, completing his penultimate chapter on the Eiffel Tower (there’s nothing to see up there but buildings).

My client and friend, Chris Barrow, said “Brush” was “Relevant, authentic and overflowing with practical wisdom”. That’s even printed on the front cover. So what do I think of “Brush”?

The first two chapters were incredibly practical. Any dentist that is thinking of setting up a practice, especially their first, should read this book. James kindly helps you know how to pick the right location, know the competition, know the potential, what is lacking and in demand, and most importantly how to stay on top of your cash flow when starting up. Amazingly essential.

I loved chapters 3-4 which really got me thinking about my own business. James gives a brilliant insight into the importance of relationships and meetings. Further chapters are full of tips on how to recruit the right team and how to get the best out of them too.

The book is packed full of great dental marketing secrets covering all aspects of traditional offline methods to advanced Web 2.0 online strategies. James explores thought provoking trends in clinical dentistry and the deep involvement of computerisation, the Internet and technology in dental practice.

I know James personally. He has always come across as gentle, charming and down-to-earth trustworthy. Always smiling and approachable. You can see his personal touch really shining through. All of this and a willingness to share his experiences is what inspires me.

Some of the best points that I have learnt from James are his definitions of a “brand” and a “leader”. Find those in this book and don’t forget them. Other jems that will now shape the rest of my life are his invaluable thoughts on meetings, delegation and checklists.

Thank you James for taking the time to get me reading books again!

Buy the book via Amazon. Visit www.jamesgoolnik.com

krish-blog

Krishan Joshi is ”the Master” at Dental Focus Web Design.

Become his friend on Facebook – www.facebook.com/dentalfocus

Remember to subscribe to our Blog of Secrets so you can get the latest dental marketing ideas and video tips immediately by e-mail.

If you would like some free advice, Email Us or call 020 7183 8388.


Dentistry Top 50. Give, Vote, Refer.

Thursday 17th February 2011

We’re always grateful for your appreciation. How can you help the Dental Focus team?

1. Give
Donate to the Mouth Cancer Foundation charity. Dr Vinod Joshi, Consultant in Restorative Dentistry, is the Founder of our well established charity and his son, Krishan Joshi, is an active trustee whilst being the Internet Marketing Director at Dental Focus Web Design.

2. Vote
Vote for us in Dentistry Top 50 – scroll down to see how.

3. Refer
Recommend the Mouth Cancer Foundation to all dentists and health professionals.

Please vote for our Dental Focus team:

Krishan Joshi (tick his box under suggested names)

Vinod Joshi (tick his box under suggested names)

Dan Cheng (enter his name)

Adrian Adler (enter his name)

Thank you for all your support.

Dentistry Top 50 – Vote Here >>

To make your vote count, you must vote for 10 people.

Krishan Joshi is also part of Chris Barrow’s Team CB.

Watch the video below “Team CB Needs You”.

krish-blog

Krishan Joshi is ”the Master” at Dental Focus Web Design.

Become his friend on Facebook – www.facebook.com/dentalfocus

Remember to subscribe to our Blog of Secrets so you can get the latest dental marketing ideas and video tips immediately by e-mail.

If you would like some free advice, Email Us or call 020 7183 8388.


Google Dental Marketing Strategy for 2011

Sunday 5th December 2010

Here is my article that recently appeared in Chris Barrow’s Ezine!


The Latest on Google Places (Local Maps) & Natural SEO

Google is changing. They now merged Google Places (Local Maps) and the Natural (Organic) results and everyday there seems to be something new!

Google is now giving everyone a real reason to scroll down the entire Page 1 results. Once you’re on Page 1, your actual ranking position is going to become less and less important throughout 2011.

Why? Because people may never click on your website link or even take a look at your website, unless you have a lot of 4/5 star reviews, a pretty thumbnail photo of your practice (uploaded via Google Places) and a wonderful website “preview image” to attract their interest.

You see, Google now has a little magnifying glass icon next to each website link and, if you hover over this, you’ll see a pop-up preview of your website. And guess what? Flash currently does NOT show up on the previews, just like on an iPhone or iPad. Any Flash element shows up as an ugly big grey box, bad news for full flash websites! And another signal that Flash animation is definitely on its way out so HTML 5 or Javascript animation must now be considered as an urgent replacement.

The good news is that you’ll get a lower Bounce Rate (the ratio for website visitors that leave immediately after just looking at 1 page) – if you ever cared about that! – because those who would leave will simply choose not to visit your website at all. :-)

What about Google Natural Vs Google AdWords ?

I view Google AdWords Pay-Per-Click Sponsored advertising as a short term 1st year fix to gain immediate rankings while you wait for your local and natural SEO to come to fruition over 3-6 months or 6-12 months, depending on the competitive nature of the keywords/locations.  Google AdWords should not become part of a long term strategy.

I know a lot of dentists can SAVE LOADS OF MONEY immediately. All they need to do is STOP PAYING to advertise for their own name when they already rank no.1 on the natural listing for their name.

People looking up your name would normally click on the first link they see and if you’re already no.1 on the natural then it’ll be FREE. If you pay-per-click for your own name then you’re competing with yourself and that is such a ridiculous waste. And you wonder why dentists are paying so much money on Google?

I understand that your Google Analytics statistics may indicate that a lot of people find your website after searching your own name!

Why are people searching for your name and who are they?

1. People google everything, even if they know your web address. They don’t know how to get directly to your website via the URL bar – “The only way is Google!” And that gets reflected in your Analytics.

2. Thus, existing patients coming to see you are Googling you to get telephone/directions/fees before treatment/appointment.

3. Thus, existing patients who have just seen you are Googling you to check out your website after treatment. Hopefully, you reminded all your visiting patients to lookup website!

4. I strongly believe that those who Google your name are existing patients. Not brand new patients, unless you’re doing a lot of direct marketing. Are you?

5. The only way to really find out the truth about your visitors is to have a pop-up window that asks “Are you a registered patient?” Yes/No.

I believe in spending on Natural SEO rankings. The sky is the limit because you can always increase your catchment by ranking on Page 1 for more and more surrounding towns and cities and more and more dental keyphrases.

Just to give you an insight, about 3-4 years ago, I used to spend £600+VAT per month on Google AdWords for Dental Focus Web Design. Over the last 3 years, I stopped AdWords and put ALL my budget into our own TOP natural rankings. Its the best thing I ever did – I’ll never do AdWords again. I strongly advise you to consider this approach.

At Dental Focus Web Design, we won’t manage everyone’s Google AdWords otherwise it would be a conflict of interest by bidding our clients against each other. These days we provide Google AdWords Empowerment for setup and training so you and your team are in full control 24/7.

If I were you, I wouldn’t waste money on pay-per-click unless its a short term strategy just to get out there immediately and the keywords are for high ROI treatments i.e. dental implants. But even then, why bother paying-per-click unless you have really strong Unique Selling Points (USPs) on your website and you can convert the visitors into enquiries. If you can’t convert, then you’re throwing your money down the drain, especially since AdWords is all about current consumption, the here and now!

Remember that natural rankings get more than 80% of the Page 1 traffic. If you put all your eggs in the Google AdWords pay-per-click basket then you are definitely missing out on HUGE traffic – you’re only getting a little taste of it.

If you care about being on the natural listings of Google Page 1 in two years time, five years time or even still in ten years time, then you should really start NOW because Google remembers your historically established relevancy. What you do now or choose not to do, will affect your rankings in the future. That’s why its getting harder and harder for new websites to beat the old websites and new websites will have to do more and more work just to get the same rankings as an old established website.

One last myth I’d really love to bust – Google AdWords does NOT help your local/natural rankings!

p.s.

In 2011, reviews will play a major part of determining whether or NOT people NOTICE YOU and click on you.

On the natural listings, you now need loads of reviews , not just a TOP ranking in order to attract the eye.

People now have a real reason to SCROLL down to the BOTTOM of Google Page 1 – to see if anyone has MORE 4/5 star reviews than you?

For example, Google “dentist london” and you will see the bottom ranking dental practice has MORE 4.5 stars than anyone… which is very attractive to the eye and to the click!

Steps to tell all your close family, friends and patients to give you a 5 star review!

===

Please give me a 5 star review on Google!

1. Google “dentist location” and you will see that I am

no. on the natural listings with

http://www.

2. The results now have “X reviews / Place Page” on the right side of each listing.

3. When viewing my local business “Place Page” on Google ,

you will see the link “Write a Review” which you can use if you login with a Google a/c.

Thank you!

===

krish-blog

Krishan Joshi is ”the Master” at Dental Focus Web Design.

Become his friend on Facebook – www.facebook.com/dentalfocus

Remember to subscribe to our Blog of Secrets so you can get the latest dental marketing ideas and video tips immediately by e-mail.

If you would like some free advice, Email Us or call 020 7183 8388.


Dental Website Design Awards 2010!

Thursday 2nd December 2010

The 2010 Dentistry Awards have shortlisted the finalists for the Best Dental Websites. We can’t wait for the glitzy and glamourous ceremony night to unfold. All the judging is independent and we have no say nor influence. But as a main sponsor for 4 years, I’ll be up on stage for the 3rd year running to announce the finalists and the winners. I love these dentist website awards because it gives our clients the opportunity to be deservingly recognised by the dental profession for their hard work and effort in helping us raise the bar and setting new standards and goals. A successful dental website is not magic – it’s a reflection of the dental business, a reflection of you.

The Dentistry Awards - Organised by Dentistry.co.uk - Dental News, Jobs, Course & Dentist CPD

Every year we seem to be congratulating our own dentist clients and meeting winners who want to be our clients. Wish us luck, and as always, Dental Focus Web Design is proud to have its clients dominating the Awards (not just Google!), an end to another great year – let the party begin!

2 out of 5!
Finalists for New Website

2 out of 3!
Finalists for Best Specialist Website

krish-blogKrishan Joshi is ”the Master” at Dental Focus Web Design.

Become his friend on Facebook – www.facebook.com/dentalfocus

Remember to subscribe to our Blog of Secrets so you can get the latest dental marketing ideas and video tips immediately by e-mail.

If you would like some free advice, Email Us or call 020 7183 8388.


Dentist Website Design – Personal Marketing

Thursday 28th October 2010

The best dental website design is always personalised to the dentist concerned. Otherwise it ends up being a ‘me too’ website. You need to show the dental practice, your team, your Unique Selling Points (USPs) and engage with your target patients.

But first you do need to know who you are, how you are perceived and who your patients are. You may think you know this, but often you surprisingly won’t. Please check by conducting regular dental practice surveys, do research and speak to your patients. We recommend using www.surveymonkey.com, which has a free basic service for running dental marketing surveys which you can email to patients or have a link to via your dental practice website.

This will then allow your website to engage in the right way with potential patients on a deeper, more emotional and relevant level.

Invisalign invisible braces in London W1 Harley Street Invisalign in London W1 Harley Street

In dental marketing, relevance is crucial. If your website is not relevant to your target patient audience, they will quickly leave your dental website. You need to make your website relevant by:

1) Attractive Design

The right design and branding will have the correct appeal.

2) Credibility

Photos of your professional and capable team are expected. Photos of your smiling patients will prove to patients that you are the expert. Video testimonials will put word of mouth on your website. Hot buttons on your home page can show off special offers and key treatments, this will establish what you’re about within seconds of glancing at your home page.

3) Affordability

Special offers and a transparent fee structure will further reassure website visitors. Patients are looking for evidence of fixed pricing.

4) Contactability

Show your telephone number clearly at the top of every page, feature your address, have an email form and an online appointments facility on your dental practice website. A lot of your visitors will be your own patients simply trying to access your website for basic contact details so make the experience easy for them. These days, patients will be using an iPhone, Blackberry or other smart phone while on the move so make sure your website is compatible.

5) Regular Updates

Make your website have a genuine “Point of Difference” by personalising and individualising it. Personalising your website will minimize the chances of visitors ‘skimming’ it and quickly leaving. Instead, make your website the ‘destination’ dentist website where patients want to keep coming back. Having a blog and updating your website on a weekly, if not daily, basis with your latest special offers, patient smiles and video testimonials will increase your returning visitors and word-of-mouth!

Your website is simply a reflection of your dental marketing strategy. Be different; stand out by standing for something.

Dental Focus Web Design provides empowerment training for blogs so that you know exactly what weekly and daily updates to make. We are experts in Google domination for multiple TOP Page 1 rankings. Get the right team behind you, get empowered by the Masters!

adrian-blogAdrian Adler is ”the Wizard” at Dental Focus Web Design.

Remember to subscribe to our blog by e-mail so you can get our latest dental marketing ideas and tips immediately – the Internet Marketing Secrets of “WOW websites that find you and convert you!”

If you would like some free advice, Email Us or call 020 7183 8388.

BDTA, Chris Barrow & money4dentists

Thursday 21st October 2010

Dental Focus Web Design had a super fun and intense 3 days at this year’s BDTA Dental Showcase. We were extremely proud to launch Chris Barrow’s new Dental Business Club website and Richard Lishman’s new money4dentists website. Watch their super sized video testimonials below…

Chris Barrow’s new website is the result of everyone at Team CB working together :-)  including myself, Krishan Joshi (master website design & planning), Cathy Johnson (branding & graphic design), Kim Black (iPhone app, blog & ezine setup/integration), Phillippa Goodwin (PA & content organiser), Jem Patel (corporate film / video production), Marita Kritzinger and Brendon Macdonald (blogging, facebook/twitter, social media management). www.coachbarrow.com

Richard Lishman’s new website is the result of too many half pints… ha ha! :-) But seriously, if you want to save money or save tax (who doesn’t?) then check out Richard and his team at www.money4dentists.com – A big thank you to the super friendly money4dentists team for their kind hospitality, jokes and sense of humour… as well as putting me up at their swish hotel throughout the BDTA Showcase!

We launched many other websites at the BDTA Showcase, which I’ll blog about soon.

Watch this space!

krish-blogKrishan Joshi is ”the Master” at Dental Focus Web Design.

Become his friend on Facebook – www.facebook.com/dentalfocus

Remember to subscribe to our Blog of Secrets so you can get the latest dental marketing ideas and video tips immediately by e-mail.

If you would like some free advice, Email Us or call 020 7183 8388.

Dental Marketing – Facebook CC Risk Factor

Wednesday 20th October 2010

Mark Oborn asked the interesting question, “Does having your patients visible on a Facebook fan page concern you?” on the Dentinal Tubules forum. Check it out (you’ll have to register to login) and give us your thoughts!

I just posted my reply:

Great question Mark.

I call this the Facebook CC Risk Factor.

If your Facebook strategy involves getting all your patients to join your fan page or group then the risk is similar to sending an email shot and CC’ing your entire patient base and BCC’ing your competitors so they can get your list too. It only takes 1 bad egg to “reply all” and turn an open evening invite into a nightmare PR stunt.

I really hope dentists understand the risks before they jump on the Facebook bandwagon. Never before would dentists in their wildest dreams open their patient books to the public, revealing their patients to other patients and revealing their base to their competition. But now dentists are allowing angry patients, investigative journalists, and private detectives (fronts for solicitors) who wish to expose or sue a dentist now have access to other patients. Is this the rise of group litigation? Only time will tell but we are definitely exposing ourselves.

A lot of dentists are setting up Facebook groups without understanding the basics of Privacy settings. I don’t think dentists should allow anyone to write on their walls. You wouldn’t let patients write directly (unmoderated) onto your website, so why write on your Facebook wall ?

There seems to be different standards of privacy and access in basic Facebook marketing and this does concern me. Dentists do need to be guided and told the dangers – then the decision to go ahead is theirs and because the benefits of Facebook Fan Pages and Groups clearly outweigh the risks.

There are other Facebook strategies you can implement that involve no risk and do not publicly reveal your assets. You do need to have creative and innovative incentives for your patients to talk about you on their own walls – create a BUZZ. I see a lot of dentists talking about themselves on Facebook and very little patients talking about them… I think this is where the secret is – genuine word-of-mouth on Facebook by your patients, talking about you on their own walls.

I do wish that Facebook evolves such that dentists can hide their patients because the email marketing benefits of the fan page or group is obviously huge. I really look forward to hearing what others think and, at the end of the day, I hope through discussion we can educate the dental profession to be aware of these really important issues.  Visit the Dentinal Tubules forum

krish-blogKrishan Joshi is ”the Master” at Dental Focus Web Design.

Become his friend on Facebook – www.facebook.com/dentalfocus

Remember to subscribe to our Blog of Secrets so you can get the latest dental marketing ideas and video tips immediately by e-mail.

If you would like some free advice, Email Us or call 020 7183 8388.

Dental Websites for Generation Dumb

Monday 13th September 2010

Is the Internet making us all dumber?

Supposedly the Internet has changed the way our brains work, reducing our ability to think critically and to concentrate for sustained periods of time. Increasingly now, the theory is (because of the Internet) we tend to quickly ‘skim’ information and we have become more superficial, less able to concentrate on detail. The argument is that if you neglect the more ‘focused’ ways of thinking, these pathways will gradually disappear.

But as human beings, we naturally crave new information. We always want to know more, even if that means setting aside something quite important, to find it out. Social networking sites, ever-changing websites, e-mails, tweets and blogs all feed this ‘habit’. A pleasure producing chemical called ‘Dopamine’ is released when we find new pieces of information. Therefore we basically crave online interruptions.

Naturally, to be able to ‘harness’ this growing need is important for your dental websites and dental marketing effort. So offer your patients information to process that is new and interesting. Have an updated and relevant dental website, showing fresh weekly information, special offers, video testimonials, news, blogs etc.

Make people feel that if they don’t visit your site, they may be missing out. They are spending, on average, 45% of their time, looking at various types of media. Much of that time is spent looking at trivia. So make the information on your dental website of real relevance and interest. Then watch the results!

Dental Focus Web Design provides empowerment training for blogs so that you know exactly what weekly updates to make. You need to increase your credibility week on week. You need to know exactly what attracts weekly patient enquiries. Be empowered by the Masters!

adrian-blogAdrian Adler is ”the Wizard” at Dental Focus Web Design.

Remember to subscribe to our blog by e-mail so you can get our latest dental marketing ideas and tips immediately – the Internet Marketing Secrets of “WOW websites that find you and convert you!”

If you would like some free advice, Email Us or call 020 7183 8388.

Google Instant – find a cosmetic dentist faster!

Thursday 9th September 2010

What is Google Instant and how will it affect the cosmetic dentist?

Google just launched a new efficient way to show results – in real time without needing to press the “search” button!

Google is going to help you get your relevant results and what you want, sooner rather than later. It’s currently only available if you first login to Google and use its search. But Google Instant is very likely to roll out across the board so you won’t have to login.

This won’t affect your Google rankings but it will affect how patients search for you. Dental patients will be encouraged to search for more specific 2-4 dental treatment keywords, sooner rather than later! Its now time to reconsider what keywords you are optimised for and make sure you are targeting specific keyphrases (including your main city/town and all your surrounding locations) instead of just general keyphrases.

Watch the 2 videos from Google below! The 1st video is a short advert and the 2nd is a very long conference recording (but don’t worry, we’ve bookmarked the 2nd video to jump to the 15th minute time frame so you can get straight to the best bit).

For more information , visit www.google.com/instant/


krish-blogKrishan Joshi is “the Masterat Dental Focus Web Design.

Remember to subscribe to our Blog of Secrets so you can get the latest dental marketing ideas and video tips immediately by e-mail.

If you would like some free advice, Email Us or call 020 7183 8388.

Dental Website Awards – 2010 Deadline!

Wednesday 8th September 2010

Share this! The deadline for the 2010 Dentistry Website Awards is just a couple of days away. Do you have a WOW website to enter? If not, then you better start preparing for next year, now!

Dental Focus Web Design is proud to be involved for the 4th year running ever since the dental website awards began in 2007. Krishan Joshi aka “the Master” – our Internet Marketing Director – will be there once again under the spotlight to announce the shortlist and winners on stage. The exciting awards ceremony held in December is simply the best way to end the year for the dental team.

The Dentistry Website  Awards is run by Dentistry.co.uk as part of the official UK Dentistry Awards. Check out the Dentistry Awards Video of this fantastic annual ‘Oscars-style’ night!

As always, Dental Focus Web Design has no influence on the judges who are unknown to us and independent. We just love to recognise success and best practice in an effort to raise the standards in the dental profession. But we also like to celebrate and boogie on down on the dance floor when our websites win! :-)

Just 3 out of over 20 of our Award Winning Dental Websites
Left to Right: Buckle & McGrath, Jeremy Isaac, Cranmore Dental & Implant Centre

How can you create an award winning website for dental marketing?

The sooner you listen to our “empowering” talks, the faster you’ll be able to make a BIG difference in the way you do your Internet dental marketing.

Krishan Joshi our Internet Marketing Director is talking next at the American Academy of Cosmetic Dentistry (AACD) International Conference organised by the British Academy of Cosmetic Dentistry (BACD) on Friday 24 September 2010.

He’ll be on the Internet Viral Marketing panel with Dr James Goolnik - BACD President – it’s going to be exciting with plenty of new web marketing secrets revealed, that’s a promise!


krish-blogKrishan Joshi is “the Masterat Dental Focus Web Design.

Remember to subscribe to our Blog of Secrets so you can get the latest dental marketing ideas and video tips immediately by e-mail.

If you would like some free advice, Email Us or call 020 7183 8388.